Clinical Support and Genetic Counseling

Bionano Laboratories offers clinical support to address any questions or concerns from both ordering providers and families undergoing testing.

Topics discussed with providers might include:

  • Selecting the best test for your patient
  • Inquiring if a previous result has been updated since the original issue date
  • Obtaining genetic counseling for your patient and their family
  • Questions concerning the interpretation and discussion of your patient’s report

Topics discussed during genetic counseling sessions with families might include:

  • Pre-test
    • What does this testing do?
    • How can it help?
    • How likely is it to find a diagnosis?
    • Can this happen again?
  • Post-test
    • A detailed review test results
    • A step-by-step breakdown of the report, including an explanation of any scientific terms, how the result may be playing a role on the patient’s health, and discussion of potential next steps
    • Answers to commonly asked questions
      • Should the patient see any other specialist?
      • What do we do with this information?
      • Could this have been inherited from me?

Explore more genetic counseling services

To speak with a genetic counselor, please schedule an appointment online or call our genetic counseling line at 801.931.6191. A genetic counseling assistant will direct you to an available genetic counselor, or, if more appropriate, schedule a genetic counseling session. You can also email questions, requests, or concerns to and we will respond to within 24 hours or contact you by phone if requested.


Call our genetic counseling team at: