Bionano Laboratories offers clinical support to address any questions or concerns from both ordering providers and families undergoing testing.

Topics discussed with providers might include:

• Selecting the best test for your patient
• Inquiring if a previous result has been updated since the original issue date
• Obtaining genetic counseling for your patient and their family
• Questions concerning the interpretation and discussion of your patient’s report

Topics discussed during genetic counseling sessions with families might include:

• Pre-test
  • What does this testing do?
  • How can it help?
  • How likely is it to find a diagnosis?
  • Can this happen again?
• Post-test
  • A detailed review test results
  • A step-by-step breakdown of the report, including an explanation of any scientific terms, how the result may be playing a role on the patient’s health, and discussion of potential next steps
  • Answers to commonly asked questions
    • Should the patient see any other specialist?
    • What do we do with this information?
    • Could this have been inherited from me?

Explore more genetic counseling services

To speak with a genetic counselor, please schedule an appointment online or call our genetic counseling line at 801.931.6191. A genetic counseling assistant will direct you to an available genetic counselor, or, if more appropriate, schedule a genetic counseling session. You can also email questions, requests, or concerns to clinicalsupport@bionano.com and we will respond to within 24 hours or contact you by phone if requested.