All Bionano Laboratories data services projects begin with completion of the Intake Form and Sample Sheet and Shipping Form. These forms capture critical information about the project’s requirements and goals and outline the data you’d like delivered from the laboratory. Work with your Bionano Genomics regional business manager to complete this form or contact us and we’ll walk you through it. The sample sheet and shipping form provides all the details you’ll need to prepare your samples for transport to the lab.
When we receive your completed forms, our technical team will review the study design. If we have recommendations or need clarification, we’ll reach out to you to discuss. Once the project has been reviewed, we’ll provide you with a quote. The project can start when we’ve received the signed quote and/or purchase order from you.
We accept many different sample types for testing. Please print and enclose the already completed Sample Sheet and Shipping Form.
Accepted sample types:
We have two laboratory locations: One in the USA located in San Diego, CA, and another in Clermont-Ferrand in France. Work with your Bionano Genomics representative to determine which Bionano Laboratories location should receive your samples.
When your data services project is complete, your data will be delivered to you via the Bionano Access® software from Bionano Genomics, Inc.:
We will then schedule time with you a few weeks later to review the results. All services projects include an OGM data review presentation and a demonstration of the Bionano Access® software from Bionano Genomics, Inc. If you need additional training on the analysis software, the Bionano Laboratories team is happy to connect you with a representative from Bionano Genomics, Inc. to schedule more time with you and your team.